Shipping & Returns

Shipping

At Tigga Towers we send all our orders using APC Couriers. This way we can ensure your order is track-able and secure.

  • We aim to ship small orders withing 2 - 5 working days and larger items within 5 - 7 working days. If you need something sooner please call us and we will endeavor to help.
  • Occasionally during busy periods we may not be able to ship your Tower within 3-5 days, this is because the Towers are handmade and we may be waiting for certain parts of the Tower to come in to stock. We will contact you if this is the case and give you an estimate for dispatch.
  • Once shipped your order should arrive within 24 hours.
  • We only ship to UK mainland online. Please contact us for a quote to ship orders abroad or to non uk mainland - 01932 481 524
  • Postage and Packing is calculated at checkout; before payment. The delivery price may vary depending on order size and weight. Below are some guidelines to the pricing system.
  • The larger Tigga Tower models may be delivered on a Pallet; please inform us if you live down a road that may have restrictive access for a lorry.
  • Alternatively you can arrange to collect an order from a show that were exhibiting at. Please call on 01932 481 524 to make the necessary arrangements.

Guideline Postage and Packing Prices:

Prices Start from £5.95 - This will be the standard charge for most small orders. (Toys, Bedding)

Cat Towers are also calculated using weight. The Price depends on the size of the Tower. The maximum price you will be charged is £40 for UK mainland.

Returns

Please inspect your goods thoroughly as soon as possible after delivery. If your order arrives damaged or faulty please inform us within 5 days of receiving the order.

If your order is clearly damaged on delivery, we would advise you to inform the delivery driver, make a note on the delivery document and contact us as soon as possible.

In the event your wish to return your order due you are covered under the 'Distance Selling Regulations'. Returns must be notified in writing and sent via a 'tracked' service. All packaging and labels must be in tact. Once received your order will be refunded. Shipping will not be refunded unless item is faulty as per 'Sale of Goods Act'

Tigga Towers are covered by a 12 month Guarantee - Click for more info.

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